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Video File Format?

 
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mtvernon



Joined: 15 Feb 2018
Posts: 2
PostPosted: Thu Feb 15, 2018 4:18 am    Post subject: Video File Format? Reply with quote
When trying to add a video in .mp4 format it gives me an error, saying I need to download 2 files Haali and Lava. So I installed them both and now when adding in a video it takes about about 5+ minutes to finally start. This normal?

Thanks in advance!
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Sebastian
SongBeamer


Joined: 22 Apr 2006
Posts: 201
PostPosted: Fri Feb 16, 2018 2:02 pm    Post subject: Reply with quote
No, that is definitely not normal.

We've had rare cases where a PC had a pretty bad codec installed that created big delays when trying to load a video. The trick now is finding that one. Please get into touch with us directly so we can try to help you finding it.
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mtvernon



Joined: 15 Feb 2018
Posts: 2
PostPosted: Fri Feb 16, 2018 2:49 pm    Post subject: Reply with quote
Thanks, what is the best way to do that? Is there a phone number or best through the Contact Us page?

Thanks!
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Sebastian
SongBeamer


Joined: 22 Apr 2006
Posts: 201
PostPosted: Fri Feb 16, 2018 2:53 pm    Post subject: Reply with quote
Use the "Contact Us" page. I'll need to create a special debug version for you, I can't do that over the phone.
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Sebastian
SongBeamer


Joined: 22 Apr 2006
Posts: 201
PostPosted: Sat Mar 24, 2018 5:30 pm    Post subject: Reply with quote
We haven't heard from you yet. But I have a new update that should fix this issue:
http://www.songbeamer.de/bin/SongBeamer_Update_Beta.exe
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