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mtvernon
Joined: 15 Feb 2018 Posts: 2
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Posted: Thu Feb 15, 2018 4:18 am Post subject: Video File Format? |
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When trying to add a video in .mp4 format it gives me an error, saying I need to download 2 files Haali and Lava. So I installed them both and now when adding in a video it takes about about 5+ minutes to finally start. This normal?
Thanks in advance! |
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Sebastian SongBeamer
Joined: 22 Apr 2006 Posts: 198
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Posted: Fri Feb 16, 2018 2:02 pm Post subject: |
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No, that is definitely not normal.
We've had rare cases where a PC had a pretty bad codec installed that created big delays when trying to load a video. The trick now is finding that one. Please get into touch with us directly so we can try to help you finding it. |
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mtvernon
Joined: 15 Feb 2018 Posts: 2
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Posted: Fri Feb 16, 2018 2:49 pm Post subject: |
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Thanks, what is the best way to do that? Is there a phone number or best through the Contact Us page?
Thanks! |
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Sebastian SongBeamer
Joined: 22 Apr 2006 Posts: 198
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Posted: Fri Feb 16, 2018 2:53 pm Post subject: |
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Use the "Contact Us" page. I'll need to create a special debug version for you, I can't do that over the phone. |
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Sebastian SongBeamer
Joined: 22 Apr 2006 Posts: 198
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