Page 1 of 1
Video File Format?
Posted: Thu Feb 15, 2018 4:18 am
by mtvernon
When trying to add a video in .mp4 format it gives me an error, saying I need to download 2 files Haali and Lava. So I installed them both and now when adding in a video it takes about about 5+ minutes to finally start. This normal?
Thanks in advance!
Posted: Fri Feb 16, 2018 2:02 pm
by Sebastian
No, that is definitely not normal.
We've had rare cases where a PC had a pretty bad codec installed that created big delays when trying to load a video. The trick now is finding that one. Please get into touch with us directly so we can try to help you finding it.
Posted: Fri Feb 16, 2018 2:49 pm
by mtvernon
Thanks, what is the best way to do that? Is there a phone number or best through the Contact Us page?
Thanks!
Posted: Fri Feb 16, 2018 2:53 pm
by Sebastian
Use the "Contact Us" page. I'll need to create a special debug version for you, I can't do that over the phone.
Posted: Sat Mar 24, 2018 5:30 pm
by Sebastian
We haven't heard from you yet. But I have a new update that should fix this issue:
http://www.songbeamer.de/bin/SongBeamer_Update_Beta.exe