Video File Format?

Let us know about any problems in SongBeamer
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mtvernon
Posts: 2
Joined: Thu Feb 15, 2018 4:08 am

Video File Format?

Post by mtvernon »

When trying to add a video in .mp4 format it gives me an error, saying I need to download 2 files Haali and Lava. So I installed them both and now when adding in a video it takes about about 5+ minutes to finally start. This normal?

Thanks in advance!
Sebastian
SongBeamer
Posts: 207
Joined: Sat Apr 22, 2006 10:58 pm

Post by Sebastian »

No, that is definitely not normal.

We've had rare cases where a PC had a pretty bad codec installed that created big delays when trying to load a video. The trick now is finding that one. Please get into touch with us directly so we can try to help you finding it.
mtvernon
Posts: 2
Joined: Thu Feb 15, 2018 4:08 am

Post by mtvernon »

Thanks, what is the best way to do that? Is there a phone number or best through the Contact Us page?

Thanks!
Sebastian
SongBeamer
Posts: 207
Joined: Sat Apr 22, 2006 10:58 pm

Post by Sebastian »

Use the "Contact Us" page. I'll need to create a special debug version for you, I can't do that over the phone.
Sebastian
SongBeamer
Posts: 207
Joined: Sat Apr 22, 2006 10:58 pm

Post by Sebastian »

We haven't heard from you yet. But I have a new update that should fix this issue:
http://www.songbeamer.de/bin/SongBeamer_Update_Beta.exe
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